DragApp Reviews

Here are the top 10 alternatives to DragApp:

1. Helpwise: A customer support software that offers shared inboxes to handle customer conversations via email, live chat, voice & SMS, WhatsApp, Facebook, and Twitter.
2. Gmelius: A shared inbox and collaboration platform.
3. Front: A platform that allows for easy collaboration and communication within teams.
4. Zendesk Support Suite: A popular customer service and engagement platform.
5. Freshdesk: A cloud-based customer support software offering a suite of tools for businesses of all sizes.
6. Hiver: A multi-channel Gmail-based helpdesk platform.
7. Help Scout: A shared inbox platform for customer support teams.
8. ZohoDesk: An industry-leading customer service software solution.
9. HelpCrunch: A customer communication platform for support, marketing, and sales.
10. HappyFox: A cloud-based customer support solution designed to streamline and simplify support operations.

These platforms offer similar and better functionalities compared to DragApp. They are worth considering if you're looking for a DragApp alternative. Remember, the best alternative depends on your specific needs and requirements.

To open an account on DragApp, follow these steps:

1. Visit the DragApp website.
2. Click on the Get started, it's FREE button.
3. You'll be prompted to sign in with your Google Workspace account.
4. After signing in, you'll be redirected to the DragApp dashboard.
5. From there, you can start setting up your Drag boards and customizing your workflow.

Remember, DragApp is a Chrome extension and is designed to work with Gmail. So, you'll need a Gmail account and the Chrome browser to use it. Enjoy exploring the features of DragApp!

DragApp is a popular name in the customer support software space. It works as an extension to your existing Gmail account, allowing you to run your entire workflow within the Gmail ecosystem. Its shared inboxes feature Trello-style Kanban boards with task cards for effective monitoring of customer conversations. However, it has some limitations. For instance, Drag works only on top of Gmail, so if your support team does not use Gmail, you will have to look for other options. It does not offer voice, social media, WhatsApp, and telephony support, which can be a deal-breaker for businesses that serve customers via multiple channels. Also, you cannot build a knowledge base for your customers. Opening a board with several task cards slows down operations, which can frustrate support agents during peak hours. You cannot import Gmail labels onto Drag’s platform, instead, you will have to recreate all of them, which can be time-consuming. Drag does not let you define service-level agreements (SLA) for your shared inbox, which can result in missed conversations, slow response rates, and poor customer experience. Even if you subscribe to Drag’s highest plan, you will miss out on essential support functionalities, including a help center, website chat widget, and SMS inbox. There are several alternatives to DragApp that offer similar and better functionalities. For instance, Helpwise offers a shared inbox to handle customer conversations via email, live chat, voice & SMS, WhatsApp, Facebook, and Twitter. It combines the power of conventional support tools, including assignments, internal notes, and workflow rules, with a neat easy-to-use interface for smooth collaboration. Most Drag alternatives sync with multiple email accounts. However, Helpwise does the same with greater ease, thanks to its collaboration features, such as centralized communication, query management, and workload balancing. Another alternative, Sortd, offers more refined user experience with its drag-and-drop features and well thought out capabilities. It offers more, with CRM capabilities and sales pipelines that optimize workflow. While on DragApp these features are limited. Sortd’s feature refinements and seamless transition from inbox to the Kanban boards makes it easier for teams using Google Workspace to adopt it and to stick with. Sortd’s adaptability features where you are able to customize card fields and add properties on a card and set deadlines, means that you can tailor it to specific business and project needs. Sortd has proven to be more popular with users. While there are indeed differences between Sortd and DragApp’s offerings, they are still close competitors in the space. Therefore, it can be challenging to really decide, therefore, key aspects of each product from the features, to the user experience and the pricing approach should be considered to give an overview of each offering.

DragApp is a well-known project management tool. It's the world's first all-in-one workspace in Gmail. It's used by over 200,000 users worldwide for operations, collaboration, automation, and communications.

The popular products and services of DragApp include:

• Shared Inbox: This feature turns Google Workspace and Gmail into an all-in-one workspace for teams.
• Collaboration: This includes email assignment, shared email drafts, internal team chat, and @mentions.
• Workspaces: This feature allows teams to focus on their work with the help of simple, intuitive workspaces.
• Email Management: This includes email templates, email tracking, and email sequences.
• Task Management: This includes tasks, checklists, and task notes.
• Automations, Analytics, Integrations & API: These features help in automating tasks, analyzing data, and integrating with other APIs.

In addition, DragApp also offers hundreds of features that make collaboration, automation, and communication easy directly from Gmail. It provides different workspace views, collaboration tools, workspace management tools, email management tools, task management tools, automation, analytics, admin management, integrations & API, and apps.

DragApp is also a resourceful collaboration tool for managing different eCommerce areas and multiple tasks. It allows users to handle their emails as tasks, and create new assignments from scratch. Both can coexist in the same place called boards.

The pricing for DragApp is as follows:

• Free Plan: For small teams that need the essentials. $0 per user/month, billed yearly or monthly. Up to 3 users and 1 Workspace.
• Starter Plan: For teams starting with collaboration & automation. $8 per user/month, billed yearly or $10 per user/month if billed monthly. Unlimited users and Workspaces.
• Plus Plan: For growing teams that need to scale work. $14 per user/month, billed yearly or $18 per user/month if billed monthly. Unlimited users and Workspaces.
• Pro Plan: For teams with advanced email workflows. $20 per user/month, billed yearly or $26 per user/month if billed monthly. Unlimited users and Workspaces.

Each plan offers a variety of features including team chat, assignments, shared drafts, collision detection, email tracking, and more. The Starter, Plus, and Pro plans offer additional features such as unlimited shared conversations, unlimited integrations, unlimited rule executions, email templates, email notes and subtasks, and varying reporting windows. The Pro plan also includes custom fields and custom user roles. All plans offer a 7-day free trial.

DragApp is a popular name in the customer support software space. It works as an extension to an existing Gmail account, allowing users to run their entire workflow within the Gmail ecosystem. DragApp's shared inboxes feature Trello-style Kanban boards with task cards for effective monitoring of customer conversations. However, it has some limitations. For instance, DragApp works only on top of Gmail, so if a support team does not use Gmail, they will have to look for other options. It does not offer voice, social media, WhatsApp, and telephony support. Also, it does not let users build a knowledge base for their customers. Opening a board with several task cards can slow down operations, which can be frustrating for support agents during peak hours. Users cannot import Gmail labels onto DragApp's platform, and it does not let users define service-level agreements (SLA) for their shared inbox. This can result in missed conversations, slow response rates, and poor customer experience. Even with DragApp's highest plan, users will miss out on essential support functionalities, including a help center, website chat widget, and SMS inbox. Other platforms like Helpwise and Gmelius offer similar and better functionalities. Helpwise offers a shared inbox to handle customer conversations via email, live chat, voice & SMS, WhatsApp, Facebook, and Twitter. It combines the power of conventional support tools with a neat easy-to-use interface for smooth collaboration. Gmelius, on the other hand, offers better reporting and more automation options. However, neither Gmelius nor DragApp lets users offer multi-channel support or collect customer feedback. The final decision depends on specific support-centric needs. Sortd, Missive, and Spike are excellent budget-friendly options.

Yes, DragApp can be used with an existing email account. It turns Google Workspace and Gmail into an all-in-one workspace for teams. You can share company emails such as support@ right inside Gmail. All of your emails are fetched or sent via the Gmail API directly. DragApp does not have access to your password. It's possible to create a Shared Inbox in Gmail with Drag. On your Gmail sidebar menu, you can find "Drag Boards" and click on the '+' icon next to it. Then, select the workflow that you want to use this Shared Inbox for. Select the Shared Inbox option and type the email address of the Shared Inbox, then click on "Next".

To become an Admin on dragapp.com, one needs to follow these steps:

• Click on the Drag icon on the top right to open the admin panel.
• Click on "Users and Roles" > "Roles" to view the list of existing roles in the subscription.
• If accessing for the 1st time, the list of default user roles will be displayed.
• Click on the "Add new Role" red button on the top right.
• Note that only Super Admins, Account Admins or users assigned to custom roles with required permissions are allowed to create and map new custom roles.
• Type a role name and a role description.
• Select the permissions to include in this particular role.
• Click on "save changes" on the bottom right of the page. The new role will be added to the "Roles" page with the tag "Custom".

To assign custom roles to users, one needs to have an active subscription with Drag. To do that:

• Click on "Users and Roles" > "Users" in the admin panel.
• Click on the pen icon next to the user to assign a role.
• Select the role to assign to that user and click on "Save changes".

Remember, only Super Admins, Account Admins or users assigned to custom roles with required permissions are allowed to create and map new custom roles.